Crafted for SMBs.
Engineered for Enterprise.
Enterprise-grade Amazon Connect, ready in minutes. AI agents, business admin tools, monitoring, and voicemail — all pre-built so you can focus on your customers, not your infrastructure.
Stop building infrastructure. Start serving customers.
Everything a growing business needs to run a professional contact center — without the enterprise price tag or the months of custom development.
Business Admin Tools, Built In
Your operations team can manage routing, messages, VIP callers, and brand settings directly — no developers, no tickets, no waiting. Changes take effect immediately.
- ✓Caller status management (VIP & blocked lists)
- ✓Multi-language message management
- ✓Brand-specific channel configuration
- ✓Channel routing & attribute controls
AI Agents, Ready to Go
Amazon Q gives your agents real-time AI assistance from day one. Knowledge base setup, document tagging, and session management are all handled for you.
Voicemail That Actually Works
Missed calls don't mean missed opportunities. Voicemails are automatically transcribed, turned into cases or tasks, and routed to the right team.
Enterprise Security, No Extra Work
Encryption, audit logging, least-privilege access, and SAML SSO are all configured from the start. Compliance-checked against CIS, PCI DSS, and AWS best practices.
Know What's Happening, Always
70+ monitoring alarms watch your contact center around the clock. Capacity issues, quality drops, and cost spikes are caught before they become problems.
Extend It Your Way
Need something custom? Add your own integrations through Pulumi modules or connect external systems via Parameter Store exports. The foundation is built to grow with you.
From zero to live in three steps
No specialist consultants. No months-long implementation projects. Deploy a production contact center the same day you start.
Choose Your Features
Pick what you need from a simple configuration file. AI agents, voicemail, business admin tools, analytics — just toggle them on.
Deploy in Minutes
One command sets up everything: your contact center, monitoring, security, storage, and integrations. No manual wiring, no guesswork.
Run Your Contact Center
Your team starts taking calls with enterprise-grade features from day one. Operations manage settings through the admin UI, not through developers.
Everything you'd expect from an enterprise. None of the complexity.
300+ pre-configured features across customer experience, operations, security, and analytics. All working together from the moment you deploy.
Customer Experience
- ✓Voice, chat & email channels
- ✓AI agent assistance (Amazon Q)
- ✓Voicemail with transcription
- ✓Multi-language IVR messages
- ✓VIP & priority caller routing
- ✓Customer profiles & history
Business Operations
- ✓Admin UI for operations teams
- ✓Brand-specific configurations
- ✓Real-time routing controls
- ✓Case management
- ✓Forecasting & scheduling
- ✓Cost monitoring & budget alerts
Security & Compliance
- ✓Encryption at rest & in transit
- ✓SAML SSO authentication
- ✓Audit logging
- ✓Least-privilege access
- ✓CIS & PCI DSS compliance
- ✓Configurable data retention
Insights & Monitoring
- ✓70+ CloudWatch alarms
- ✓Analytics data lake
- ✓27 pre-built SQL queries
- ✓Real-time agent metrics
- ✓Contact recording & storage
- ✓Quality evaluation tools
Battle-tested architecture
A complete, interconnected infrastructure designed from real-world production experience. Every service properly linked, secured, and monitored.
Built by the community. Supported by the community.
elevai-connect is open source and free to use. Join a growing community of teams running production contact centers on a shared, battle-tested foundation.